LXN – Terms & Conditions

At The Sadajiwa, we are committed to providing a comfortable, seamless, and memorable villa experience in Bali. To ensure a smooth reservation process and an enjoyable stay, we kindly encourage all guests to review the following Terms & Conditions before confirming their booking.

These terms apply to the selected villas within The Sadajiwa collection that specifically refer to this policy. Certain booking conditions, house rules, and additional charges may vary depending on the property.

Any specific conditions stated in your villa booking confirmation will also form part of your reservation agreement.

1. Reservation & Booking Confirmation

All villa reservations are subject to availability and confirmation.

• A booking inquiry or reservation request does not automatically guarantee villa availability.

• Reservations are considered confirmed once the required payment has been received and written booking confirmation has been issued.

• Guests are responsible for providing accurate booking information, including names, contact details, travel dates, and number of guests.

• The Sadajiwa reserves the right to verify reservation details before confirming a booking.

• If a requested villa becomes unavailable or a pricing error is identified before confirmation, our team will contact the guest to discuss available options.

Guests are kindly requested to review all reservation details carefully before completing their booking.

2. Rates, Taxes & Additional Charges

Villa rates may vary depending on the selected property, travel dates, season, length of stay, and applicable promotions.

• The final accommodation rate will be provided before the reservation is confirmed.

• Applicable taxes and service charges will be included or clearly identified in the booking quotation.

• Additional services, extra guests, extra beds, and other special arrangements may incur additional charges.

• Incidental expenses and services not specifically included in the reservation are the guest's responsibility.

• Any required security deposit will be communicated before booking confirmation.

Guests are encouraged to check their booking details to understand which services and facilities are included in their stay.

3. Payment Policy

Payment requirements depend on the selected villa and applicable reservation conditions.

• Reservations may require a deposit or full payment to secure the booking.

• The required payment amount and deadline will be provided during the reservation process.

• Any outstanding balance must be settled according to the payment schedule stated in the booking confirmation.

• Payments must be completed using the approved payment methods provided for the reservation.

• Additional charges incurred during the stay may need to be settled separately.

Failure to complete the required payment by the specified deadline may affect the reservation status.

4. Cancellation & Refund Policy

Cancellation and refund conditions may differ depending on the selected villa, booking dates, promotional rates, and reservation agreement.

• Guests must review the applicable cancellation policy before confirming their booking.

• Some reservations may allow cancellation within a specified period, while others may be partially or fully non-refundable.

• Promotional or discounted reservations may have additional cancellation restrictions.

• Cancellation requests must be submitted to The Sadajiwa team.

• Any applicable cancellation fees will follow the conditions stated in the booking confirmation.

• Refund eligibility and the amount refunded will depend on the applicable reservation terms.

When a refund is approved, the applicable refund method and processing arrangements will be communicated to the guest.

We recommend reviewing cancellation conditions carefully before making any payment.

5. Booking Changes & Rescheduling

We understand that travel plans may change. Guests who wish to modify an existing reservation should contact The Sadajiwa as early as possible.

• Requests to change travel dates are subject to availability and the applicable booking conditions.

• Changes to the number of guests, length of stay, or villa selection may affect the reservation price.

• Additional charges or amendment fees may apply.

• Some promotional or non-refundable bookings may not permit modifications.

• A requested change is not confirmed until written approval has been provided.

Reservations may not be transferred to another person without prior written approval.

6. Check-In & Check-Out Policy

Check-in and check-out arrangements may vary between villas.

• Guests must follow the check-in and check-out times stated in their booking confirmation.

• Early check-in and late check-out are subject to availability and may involve additional charges.

• Guests should notify The Sadajiwa in advance of any changes to their expected arrival time.

• Valid identification and other required registration details may be requested upon arrival.

• Any special arrival or departure arrangements should be requested in advance.

Specific check-in instructions will be communicated before arrival.

7. Guest Occupancy & Children Policy

Each villa has its own maximum occupancy, bedroom configuration, and accommodation arrangements.

• The number of guests staying at the villa must not exceed the maximum occupancy stated in the reservation unless prior approval has been obtained.

• All adults and children staying overnight must be included in the reservation details.

• Additional guests may incur extra charges.

• Children are welcome where permitted by the selected villa's accommodation policy.

• Baby cots, extra beds, and other child-related facilities may be available upon request, subject to availability and applicable charges.

Guests must confirm the appropriate sleeping arrangements before arrival, especially when traveling with children or larger groups.

8. Villa Facilities & Special Requests

The Sadajiwa aims to help guests enjoy a comfortable and personalized villa experience.

• Facilities and amenities vary depending on the selected property.

• Services listed as available upon request are not automatically included in the accommodation rate.

• Special requests should be submitted as early as possible, preferably during the booking process.

• Requests for additional services, specific facilities, or special arrangements are subject to availability.

• Additional charges may apply to requested services.

While our team will make reasonable efforts to assist with special arrangements, requests cannot be guaranteed unless specifically confirmed.

9. Villa Rules & Guest Responsibilities

Guests are expected to respect the property, its facilities, and the surrounding environment throughout their stay.

• Guests must comply with the house rules applicable to their selected villa.

• Smoking restrictions may apply in bedrooms, indoor areas, or throughout the property.

• Pet policies vary between properties and must be confirmed before booking.

• Guests are expected to maintain reasonable noise levels, particularly during designated quiet hours.

• All facilities, furnishings, and equipment must be used responsibly.

• Guests may be responsible for damage, breakages, or losses resulting from their actions, subject to the applicable villa conditions.

We kindly ask all guests to respect neighboring properties, local communities, and Balinese customs during their stay.

10. Events, Parties & Gatherings

Events, celebrations, and gatherings are subject to the selected villa's specific policies.

• Guests planning a wedding, private event, party, or gathering must request approval in advance.

• Certain villas may not permit events or gatherings.

• Approved events may be subject to additional fees, capacity restrictions, noise regulations, or special requirements.

• The number of event attendees must not exceed the permitted capacity.

• Unapproved events or activities that violate the property's rules may result in additional charges or other actions in accordance with the applicable booking conditions.

Please contact The Sadajiwa before making any event arrangements at your selected villa.

11. Additional Services & Concierge Arrangements

The Sadajiwa offers personalized concierge assistance to help make your Bali stay more memorable.

Available arrangements may include private dining, special celebrations, sightseeing experiences, airport transfers, and private transportation.

• All additional services are subject to availability.

• Service prices and inclusions will be communicated before confirmation.

• Some services may require advance reservations or separate payments.

• Changes or cancellations of additional services may be subject to their specific booking conditions.

• Special offers and complimentary benefits are subject to their respective promotional terms.

Guests are encouraged to arrange additional services in advance whenever possible.

12. Property Availability & Unforeseen Circumstances

In rare circumstances, a confirmed villa reservation may be affected by unexpected events or situations beyond reasonable control.

These may include serious property-related issues, natural disasters, government restrictions, or other circumstances that prevent the accommodation from being provided as agreed.

If an issue affects a reservation, The Sadajiwa will assist in reviewing the circumstances and communicating available solutions, which may include alternative arrangements, changes to the reservation, or applicable refunds.

Any resolution will be handled according to the confirmed booking conditions and applicable law.

13. Travel Insurance

Guests are encouraged to arrange appropriate travel insurance before their trip to Bali.

Travel insurance may help provide protection against unexpected circumstances, including medical emergencies, travel disruptions, lost belongings, or trip cancellations.

Travel insurance is not included in villa reservations unless specifically stated in the booking confirmation.

14. Guest Information & Communication

Guests are responsible for ensuring that their contact details remain accurate throughout the reservation process.

Important booking information, payment instructions, arrival details, and other reservation updates may be communicated using the contact information provided.

Guest personal information will be handled in accordance with The Sadajiwa's applicable Privacy Policy.

15. Acceptance of Terms & Conditions

By confirming a reservation with The Sadajiwa, guests acknowledge that they have reviewed and accepted the Terms & Conditions applicable to their selected villa, including any specific booking policies and house rules provided before confirmation.

Guests are encouraged to keep a copy of their reservation confirmation and relevant booking information for future reference.

If any clarification is required, please contact The Sadajiwa team before completing your reservation.

We Look Forward to Welcoming You

At The Sadajiwa, we believe that a memorable Bali holiday begins with thoughtful arrangements and clear communication. Our team is here to help you enjoy a comfortable and memorable villa experience.

Thank you for choosing The Sadajiwa.

The Sadajiwa Team

Handpicked Villas. Heartfelt Stays.